Little Fenix ships within Australia and New Zealand.
How much will I be charged for shipping?
$9.95 Flat Rate Shipping - This is for standard shipping with tracking Express Post - $14.95 FREE SHIPPING - On all orders over $100
NEW ZEALAND $14.95 Flat Rate Shipping - This is for standard shipping with tracking FREE SHIPPING - On all orders over $150
When will my order be shipped?
All orders are shipped the following opened business day. If your order is processed on the weekend your order will be shipped the following business day.
What if I purchase an item on preorder?
If you make a purchase on an item that is on preorder we will display an ETA on the product page and once received in store and online your order will be shipped. * If you purchase other item that aren't on back order we will contact you if the ETA on your preorder is close enough to hold the items, otherwise we will send your order through separately.
If I select Click & Collect, when will I be able to Collect my order?
Please see our store hours for Click & Collect times. Click here.
Please don't hesitate to contact us if you need further clarification and help with your online order. Email firstname.lastname@example.org and we can assist you further.
Sandra and The Team at LITTLE FENIX.
We want you to be satisfied with your Little Fenix experience and all products purchased from our stores.
Should you change your mind and require a return, item/s must be returned in the same condition in which you received it, unworn with tags attached and in/with original packaging. Credit notes are valid for 6 months.
Please choose carefully as we don’t exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.
In the unlikely event that you're not satisfied with your purchase please contact us within 14 days from delivery of your order at email@example.com.
All items are thoroughly checked before sending and packaged with care. However, should your items be visually damaged or opened on receipt, please ensure that you notify the carrier before signing for your order and let us know by emailing firstname.lastname@example.org
All returns must be sent by registered post to:
Little Fenix 633a Rathdowne St Carlton North, VIC, 3054
At this time Little Fenix is unable to offer return shipping costs.
Depending on location, the time in which your exchange item will reach you may vary.
* All postage and insurance costs are to be paid by you, the buyer. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Little Fenix Kids will not be responsible for parcels lost or damaged in transit if you choose not to insure.